Shipping policy

Normally, after receiving the order information, we will process the order within 24 hours and respond to the customer about payment and delivery.

Delivery time:

In Hanoi city, delivery within the day.

Outside Hanoi or other provinces: From 2-3 days from the date of order confirmation or according to the agreement with the customer when placing the order.

However, there are cases where delivery takes longer but only occurs in the following force majeure situations:

+ The Company’s sales department will not be able to contact the customer by phone so the delivery cannot be made.

+ The delivery address you provide is incorrect or difficult to find.

+ The Company’s order quantity suddenly increases, causing the order processing to be delayed.

+ The supplier to the Company is slower than expected, causing the delivery to be delayed, or the shipping partner is slow to deliver and only distributes to agents or customers with large, long-term needs.