Return policy
Conditions for exchange
Customers need to check the condition of the goods and can exchange/return the goods immediately at the time of delivery/receipt in the following cases:
The goods are not of the correct type or model in the order placed or as on the website at the time of order.
Insufficient quantity, not complete set as in the order.
The external condition is affected such as torn packaging, peeling, broken,…
Customers are responsible for presenting relevant documents or videos proving the above deficiencies to complete the return/exchange of goods.
Regulations on notification time and sending of returned products
Return notification time: Within 24 hours from receiving the product in case the product is missing or broken.
Time to send and return the product: Within 02 days from when the customer receives the product.
Product return location: Customers can bring the product directly to our office/store or send the product by post.
In case you have any comments/complaints related to product quality, please contact our customer care hotline via the company’s hotline.